Last updated: 4 March 2026
In short: All payments, billing, and refunds on the Limitless Miles platform are processed by Exposure OÜ, registry code 17450262, Tallinn, Estonia. Custom Merch Studio orders are generally final once production starts, except when the item arrives defective or wrong. Marketplace bookings can be cancelled according to the window shown at checkout for that listing.
This Refund and Cancellation Policy explains how refunds, cancellations, and billing disputes are handled for purchases made through the Limitless Miles platform, including Merch Studio orders and Marketplace bookings. It should be read together with our Terms and Conditions.
All transactions made through Limitless Miles, including payment processing, billing, and refunds, are executed by:
Exposure OÜ
Registry code: 17450262
Ahtri tn 12, Kesklinna linnaosa, Tallinn, Harju maakond, 15551, Estonia
Because Exposure OÜ is the entity that processes payment on behalf of the Limitless Miles platform, charges will appear on your bank or card statement under a descriptor similar to "EXPOSURE OÜ" or "EXPOSURE OÜ / LIMITLESS MILES", depending on your bank or card issuer's formatting. If you do not recognize a charge, please check for this descriptor before disputing it with your bank, and contact us first using the details below so we can help resolve it directly.
Merch Studio items are produced to order once you place your purchase, whether you typed your own text or uploaded your own artwork. Because of this, the following applies:
Bike rentals and guided tours booked through the Marketplace are provided by independent Marketplace Partners. Cancellation and refund eligibility depend on the specific listing and are shown to you at the time of booking, before you pay. As a general guide:
| Timing of cancellation | Typical refund eligibility |
|---|---|
| More than 48 hours before the booking start time | Full refund |
| Between 24 and 48 hours before the booking start time | Partial refund, set by the Marketplace Partner |
| Less than 24 hours before the booking start time, or no-show | Generally non-refundable |
The exact cancellation window and any applicable fee are always shown on the listing itself before you confirm payment, and those specific terms take precedence over the general guide above. If a Marketplace Partner cancels a confirmed booking, you are entitled to a full refund.
To request a refund or report an issue with an order, contact us at brand@limitlessmiles.cc with your order number, the reason for your request, and, where relevant, a photo of the item received. We will confirm receipt of your request within 2 business days and let you know the outcome after review.
Approved refunds are issued to your original payment method. Once approved, refunds are typically processed within 5 to 10 business days, though the exact time for the funds to appear in your account depends on your bank or card issuer.
If you believe you have been charged in error, please contact us before initiating a chargeback with your bank or card issuer. Most billing issues can be resolved faster and more simply this way. If a chargeback is filed without contacting us first, we reserve the right to provide your bank with the relevant order, delivery, and communication records to contest the dispute.
For any question about a charge, refund, or cancellation, reach out to:
Registry code: 17450262
Ahtri tn 12, Kesklinna linnaosa, Tallinn, Harju maakond, 15551, Estonia
Email: brand@limitlessmiles.cc